Política de cancelación

Last updated: July 31, 2026

This policy applies to recurring products, memberships, subscriptions, and other purchase options offered by MATISA S.A. de C.V., operating as 8Yearsmore. It supplements our Terms of Service and Return and Refund Policy. Personal information used to administer recurring payments, accounts, cancellations, and refunds is processed according to our Privacy Policy.

Recurring products

Recurring services may include the Longevity Club, monthly training plans, digital memberships, community access, accountability services, coaching support, and other services identified as recurring before checkout. The benefits, price, currency, billing frequency, and any minimum commitment will be displayed before purchase.

Automatic renewal, billing, and consent

Subscriptions automatically renew at the disclosed price and billing frequency until canceled. By completing a recurring purchase, you authorize 8Yearsmore and its payment providers to charge the selected method for the initial payment, each renewal, applicable taxes, and other charges clearly disclosed before purchase. Unless another frequency is displayed, subscriptions are billed monthly.

The recurring amount, currency, frequency, expected renewal date, and cancellation method will be disclosed before checkout. Completing the purchase confirms authorization of recurring charges until cancellation.

Renewal notice

Where required by applicable law or stated in the offer, we will provide advance notice before an automatic renewal charge. The notice may include the subscription name, renewal date, amount, billing frequency, and cancellation instructions.

How to cancel

Customers may cancel at any time through subscription-management options in their customer account or by emailing contact@8yearsmore.com. Cancellation must be completed before the next renewal is processed to avoid the next charge. There is no cancellation penalty.

Effect of cancellation

·       Future renewal charges stop.

·       Access continues until the end of the current paid billing period unless otherwise stated.

·       No further payment is collected after the effective cancellation date.

·       Unused time is generally not prorated or refunded, except where required by law.

·       Cancellation does not automatically refund previous charges.

Initial payment guarantee

The first subscription payment includes a 7-calendar-day satisfaction guarantee from the purchase date. Requests must be submitted to contact@8yearsmore.com within that period and include the full name, purchase email, order or subscription number, and a brief explanation. Refunds may be declined in cases involving fraud, abuse, unauthorized sharing, or substantial use, except where law requires otherwise.

Renewal-charge grace period

During the pilot phase, a renewal payment may qualify for refund when the request is received within 48 hours after the charge, the renewed period has not been meaningfully used, and there is no evidence of fraud, abuse, or repeated late cancellation. After the grace period, renewal payments are generally non-refundable unless duplicated, incorrect, processed after valid cancellation, the paid service was not delivered, applicable law requires a refund, or we approve an exceptional resolution.

Billing errors, price changes, trials, and failed payments

Contact us promptly if a payment is duplicated, incorrect, unauthorized, or processed after cancellation. Confirmed errors will be corrected and refunded where appropriate. We will provide advance notice before a material price increase and identify the new price, effective date, and cancellation method. Free trials and introductory pricing will disclose duration, regular price, first billing date, frequency, and cancellation deadline. If payment fails, we may retry, request an updated method, notify the customer, temporarily suspend access, or cancel after reasonable notice.

Pausing, skipping, and termination

Some subscriptions may permit pausing or skipping a billing period depending on the offer and account functionality. Pausing or skipping is not cancellation. We may suspend or terminate a subscription for non-payment, fraud, account sharing, unauthorized distribution, community misconduct, violation of the Terms, or discontinuation. If we discontinue a prepaid service without a reasonable substitute, we will provide an appropriate credit or refund for the undelivered period, except where termination results from customer misconduct.

Consumer rights and contact

Nothing in this policy limits rights that cannot be waived under applicable consumer-protection law.

MATISA S.A. de C.V., operating as 8Yearsmore
Email: contact@8yearsmore.com