Política de envío

Last updated: July 31, 2026

This Shipping Policy applies to physical products purchased through 8yearsmore.com. Digital products, training plans, online programs, memberships, and electronically delivered services are not physically shipped. Their delivery and access conditions are described on the relevant product or program page.

This policy forms part of our Terms of Service. Returns, damaged shipments, and refunds are governed by our Return and Refund Policy. For delivery questions, use the details in our Contact Information.

Order processing

Physical-product orders are generally processed within 2–5 business days after payment authorization, order acceptance, and any required fraud or address review. Orders are not normally processed on weekends or Mexican public holidays. Processing time is separate from carrier transit time.

Shipping destinations and rates

We currently ship physical products to the Mexican Republic. Available destinations are shown during checkout. A destination appearing during checkout does not guarantee every product can be delivered there because of carrier, supplier, product, import, weight, dimensional, or availability restrictions.

Shipping charges are displayed before checkout and may depend on destination, weight, dimensions, delivery method, order value, carrier, and promotions. Any free-shipping offer is subject to the displayed conditions.

Estimated delivery times

·       Mexico: 5-7 days.

These are estimates rather than guaranteed dates unless expressly stated. Delays may result from carriers, customs, weather, peak volume, incorrect addresses, security reviews, inventory issues, or events beyond our reasonable control.

Tracking and multiple shipments

When tracking is available, we will send a shipping-confirmation email with the tracking number or carrier link. Tracking may take time to update. An order may arrive in multiple packages when products ship from different locations, have different availability, use separate carriers, or require partial fulfillment. The customer will not be charged beyond the amount disclosed at checkout unless separately agreed.

Address accuracy, failed delivery, and unclaimed packages

Customers are responsible for providing a complete and accurate address. Contact us immediately if correction is needed; changes cannot be guaranteed after fulfillment begins. Additional costs caused by an incorrect or incomplete customer-provided address may be charged to the customer, except where prohibited by law.

If delivery fails because of an incorrect address, refusal, failure to collect, repeated failed attempts, or customs non-response, the package may be returned. We will contact the customer about reshipment or refund options. Additional shipping or return costs may apply when the failure was not caused by 8Yearsmore or the carrier.

Lost, damaged, or delayed shipments

If tracking shows no meaningful movement or the package appears lost, contact contact@8yearsmore.com with your name, order number, address, and tracking number. We may investigate with the carrier before replacement or refund.

If the package or product arrives damaged, provide the order number, photographs of the outer package, shipping label, damaged item, and a description. Remedies are governed by the Return and Refund Policy.

International duties and taxes

International orders may be subject to customs duties, import taxes, brokerage fees, and local handling charges. Checkout will indicate when these are collected in advance. When not collected, the recipient may be responsible for paying the carrier or authority. We are not responsible for customs delays.

Product availability and digital delivery

If an item becomes unavailable after ordering because of inventory or supplier issues, we may cancel the affected item, offer an alternative, issue store credit, or refund it. Digital products are generally delivered by email, download link, customer account, program platform, or automated sequence. If digital delivery does not arrive, check spam and promotions and contact us. Digital delivery is governed by the Terms of Service and Return and Refund Policy.

Contact

MATISA S.A. de C.V., operating as 8Yearsmore
Insurgentes Sur 1188, Interior 101
Colonia Tlacoquemécatl del Valle
Benito Juárez, C.P. 03200
Ciudad de México, México
Email: contact@8yearsmore.com