Refund policy
Last updated: July 31, 2026
This Return and Refund Policy applies to purchases made through 8yearsmore.com. Different conditions apply depending on whether you purchase a physical product, digital product, guided program, live service, or subscription.
This policy forms part of our Terms of Service. Shipping timelines and delivery conditions are described in our Shipping Policy. Recurring products are also governed by our Purchase Options Cancellation Policy. Personal information submitted in connection with a return or refund is processed according to our Privacy Policy.
Nothing in this policy limits consumer rights that cannot be waived under applicable law.
For questions, cancellations, returns, or refund requests, contact contact@8yearsmore.com.
Physical products
We offer a 30-day return period for eligible physical products. You have 30 calendar days from the date you receive your order to request a return.
To qualify, the product must be:
· In the same condition in which you received it.
· Unworn and unused.
· Complete with original tags, accessories, and documentation.
· In its original packaging.
· Accompanied by the receipt or other proof of purchase.
Products that show signs of use, wear, damage after delivery, missing components, or incomplete packaging may not qualify for a refund.
How to request a physical-product return
Before returning an item, email contact@8yearsmore.com and include:
· Your full name.
· Order number.
· Product you wish to return.
· Reason for the return.
· Photographs if the product is defective, damaged, incomplete, or incorrect.
Approved returns must be sent to:
MATISA S.A. de C.V. / 8Yearsmore
Insurgentes Sur 1188, Interior 101
Colonia Tlacoquemécatl del Valle
Benito Juárez, C.P. 03200
Ciudad de México, México
Do not send products before receiving authorization and return instructions. Unauthorized returns may not be accepted.
Return shipping costs
If the return is caused by a defective, damaged, incomplete, or incorrect product, 8Yearsmore will cover the reasonable return shipping cost. For returns based on preference, incorrect size selection, change of mind, or another reason not caused by 8Yearsmore, the customer may be responsible for return shipping, except where applicable law requires otherwise. Original shipping charges are generally non-refundable unless the order was defective, damaged, incorrect, or applicable law requires reimbursement.
Damaged, defective, or incorrect items
Please inspect your order promptly after delivery. Contact us if the item is defective, arrives damaged, is incorrect, or is missing a component. Send your order number and photographs of the item and packaging to contact@8yearsmore.com. Where appropriate, we may offer replacement, repair, store credit, or refund.
Non-returnable items
· Perishable goods or products with an expiration date.
· Customized, personalized, or made-to-order products.
· Opened or used personal-care or hygiene products.
· Products that cannot be returned for health or hygiene reasons after opening.
· Hazardous materials, flammable liquids, or gases.
· Gift cards.
· Downloadable products after access or download, except where required by law.
· Fully performed services.
· Products clearly identified as final sale, where permitted by law.
Sale items and exchanges
Sale or promotional products may be returned unless clearly identified as final sale before purchase. We do not process direct exchanges in every case. The fastest method is generally to request a return for the original product, wait for approval, and place a new order for the desired product, size, or variation.
Digital products and downloadable materials
Digital products may include PDFs, training plans, trackers, videos, templates, guides, and other downloadable or online materials. Digital purchases are generally non-refundable once a download link has been delivered, a file has been downloaded, online content has been accessed, or a substantial part of the product has been made available.
A refund may still be considered when the file is defective or inaccessible, the incorrect product was delivered, the product was materially different from its description, a duplicate charge occurred, or applicable law requires a refund. Technical problems should first be reported to contact@8yearsmore.com so we can attempt to restore access or provide a replacement.
8-Week Longevity Program
Unless different terms are clearly presented before purchase, the following policy applies to the 8-Week Longevity Program.
Seven-day satisfaction guarantee
The program includes a 7-calendar-day satisfaction guarantee. The guarantee begins on the later of the purchase date or the official program start date if the program was purchased in advance. To request a refund, email contact@8yearsmore.com before the end of the applicable seven-day period and include your full name, purchase email, order number, and a brief explanation.
An eligible request made within the guarantee period will generally receive a full refund to the original payment method. We may review access records to prevent fraud or abuse. We may decline the guarantee where a participant has downloaded, copied, shared, or accessed a substantial portion of the program beyond the first week, except where applicable law requires otherwise. The participant does not need to complete every session to qualify within the guarantee window.
After the seven-day period
After the guarantee period, refunds are generally unavailable once substantial program content or services have been delivered. We may still approve a full or partial refund for a duplicate charge, material non-delivery, unresolved technical failure, material mismatch with the description, program cancellation by 8Yearsmore, exceptional circumstances, or where required by law. Failure to participate, open emails, complete sessions, attend meetings, or achieve a desired result does not automatically create a right to a refund.
At our discretion, a participant who requests cancellation before Week 3 begins may be offered a partial refund for the undelivered portion, store credit, transfer to a future cohort, or another reasonable solution. Any deduction may reflect content, live sessions, support, or services already provided.
Live sessions, postponement, and access
Missing a live group session does not automatically qualify for a refund. If 8Yearsmore cancels a session, we may reschedule it, provide a substitute session, or offer another reasonable remedy. If 8Yearsmore cancels the entire program, the participant may choose a full refund or transfer to a future cohort. If the official start date is materially postponed, participants may choose the new date, a future cohort, store credit, or a full refund.
Unless otherwise stated on the program page, purchase includes eight weeks of guided programming plus 30 calendar days after the program ends to review available digital materials.
Recurring products, memberships, and subscriptions
8Yearsmore may offer recurring products and services, including the Longevity Club, monthly training, community access, accountability services, coaching support, and digital memberships. The price, currency, billing frequency, included benefits, minimum commitment, and cancellation terms will be displayed before purchase.
Subscriptions automatically renew at the frequency disclosed during checkout until canceled. By purchasing a subscription, you authorize 8Yearsmore and its payment providers to charge the payment method on file for the initial payment, each renewal, applicable taxes, and other charges clearly disclosed before purchase.
Unless otherwise stated, subscriptions are billed monthly. Customers may cancel at any time through available account tools or by emailing contact@8yearsmore.com. Cancellation stops future charges, normally takes effect at the end of the current paid billing period, and carries no cancellation penalty. Unused time is generally not prorated or refunded, except where required by law.
The first subscription payment includes a 7-calendar-day satisfaction guarantee. During the pilot phase, a renewal charge may be eligible for refund if the request is received within 48 hours after the charge, the renewed period has not been meaningfully used, and there is no evidence of fraud, abuse, or repeated late cancellation. Confirmed duplicate, incorrect, or post-cancellation charges will be corrected and refunded where appropriate.
We will provide advance notice before materially increasing a recurring price. Free trials and promotional periods will disclose duration, regular price, first renewal date, billing frequency, and cancellation deadline. If payment fails, we may retry, request updated payment information, temporarily suspend access, or cancel after reasonable notice.
The dedicated Purchase Options Cancellation Policy contains the full recurring-purchase terms and is incorporated into this policy by reference.
Free programs
Free resources, including the 7-Day Longevity Starter Plan, do not involve a purchase and therefore do not qualify for a monetary refund. Participants may unsubscribe from marketing emails and may request correction or deletion of personal information according to the Privacy Policy.
Refund review and approved refunds
Once we receive an eligible physical return or complete the review of another request, we will notify you whether the refund has been approved. We may reduce or deny a refund when an item is used, damaged, incomplete, outside the return period, digital content has been substantially accessed, a substantial portion of a program has been delivered, the request is outside an applicable guarantee, or the request involves fraud, misuse, account sharing, or violation of our Terms.
Approved refunds are normally issued to the original payment method within 10 business days after approval. Banks and payment providers may require additional processing time. If more than 15 business days have passed since approval, contact contact@8yearsmore.com.
Order cancellation and chargebacks
Contact us as soon as possible to request cancellation. Cancellation cannot be guaranteed after a physical order enters fulfillment, a digital product is delivered or accessed, a program begins, a live service is performed, or a subscription renewal is processed. Please contact us before filing a chargeback so we can review and attempt to resolve the issue. Fraudulent or abusive chargebacks may result in suspension of access, subject to applicable law.
Contact
MATISA S.A. de C.V., operating as 8Yearsmore
Insurgentes Sur 1188, Interior 101
Colonia Tlacoquemécatl del Valle
Benito Juárez, C.P. 03200
Ciudad de México, México
Email: contact@8yearsmore.com